The Roehampton Surgery

020 8788 1188

Ashburton Medical Practice

020 8785 6440

Complaints policy

If you would like to make a complaint regarding the surgery or the services we offer, please contact the Office Manager by telephone or, if you prefer, in writing. We will acknowledge the receipt of complaint within three days. Every effort will be made to answer your concerns as soon as possible.

The Roehampton Surgery
191 Roehampton Lane
London
SW15 4HN
Telephone: 020 878 81188

The practice management team hope if you have a problem you will use the practice complaint procedure. However if you feel you cannot raise the complaint with us, you can contact any of the following bodies.

NHS England Complaints Service

PO Box 16738, Redditch, B97 9PT

By email – england.contactus@nhs.net (For attention of the complaints team)

By telephone – 0300 311 22 33

 

NHS Complaints Advocacy Service

0300 300 5454

 

NHS Ombudsman Complaints Helpline

0345 015 4033